{"id":4118,"date":"2026-05-28T15:07:40","date_gmt":"2026-05-28T13:07:40","guid":{"rendered":"https:\/\/funosa.com\/responsibilities-and-duties\/"},"modified":"2026-10-30T08:53:12","modified_gmt":"2026-10-30T07:53:12","slug":"responsibilities-and-duties","status":"publish","type":"page","link":"https:\/\/funosa.com\/en\/responsibilities-and-duties\/","title":{"rendered":"Responsibilities and duties"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:300px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"826\" class=\"wp-block-cover__image-background wp-image-377 size-full\" alt=\"\" src=\"https:\/\/funosa.com\/wp-content\/uploads\/2025\/11\/header-quienes-somos-1.png\" data-object-fit=\"cover\" srcset=\"https:\/\/funosa.com\/wp-content\/uploads\/2025\/11\/header-quienes-somos-1.png 1440w, https:\/\/funosa.com\/wp-content\/uploads\/2025\/11\/header-quienes-somos-1-300x172.png 300w, https:\/\/funosa.com\/wp-content\/uploads\/2025\/11\/header-quienes-somos-1-1024x587.png 1024w, https:\/\/funosa.com\/wp-content\/uploads\/2025\/11\/header-quienes-somos-1-768x441.png 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-30 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-custom-2-font-size wp-elements-356fe4b8dd7d3b28676b0bfcecbb3d0b\">Quality Customer Engineer<\/h1>\n<\/div><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-group title-gray-text is-layout-constrained wp-container-core-group-is-layout-a04c59d8 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-f66f9956 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-5a565095 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading wp-container-content-9cfa9a5a\">ROLE MISSION<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-black-color has-light-gray-background-color has-text-color has-background has-link-color wp-elements-df75c790010967db6981d11fbd0cac12 wp-container-content-9cfa9a5a is-layout-constrained wp-container-core-group-is-layout-0747478d wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-648b61cd202695eb3e1a70d6d4bb718e\">Ensure maximum customer satisfaction through end-to-end complaint management, the implementation of corrective and preventive actions, and ensuring products meet technical and regulatory requirements. Acts as the critical technical link between the production plant and the end customer. <\/p>\n\n\n\n<ul class=\"wp-block-list has-black-color has-text-color has-link-color wp-elements-b5eade3a8a5a3f5395af5f60a7338523\">\n<li><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<h2 class=\"has-text-align-center wp-block-post-title\">Responsibilities and duties<\/h2>\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>Nonconformities (NC)<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-container-content-9cfa9a5a\"><strong>A. <strong>Complaint and Nonconformity Management<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Receipt and Logging:<\/strong> Receive NCs, communicate internally, and log them. Respond and update in customers\u2019 dedicated portals. <\/li>\n\n\n\n<li><strong>Containment Actions:<\/strong> Coordinate with Production, Logistics, and Engineering to analyse and implement containment measures.<\/li>\n\n\n\n<li><strong>8D Methodology:<\/strong> Lead the opening, follow-up, and closure of 8D cases. Perform in-depth root cause analysis using tools such as 5 Whys and Ishikawa. <\/li>\n\n\n\n<li><strong>Logistics and Financial Management:<\/strong> Arrange return shipments and manage nonconforming material at the customer\u2019s facilities. Oversee customer charges and related credit notes in coordination with the Finance department. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>QUALITY CONTROL AND PROCESSES<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-container-content-9cfa9a5a\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defect Analysis:<\/strong> Identify and analyse typical defects in rejected parts.<\/li>\n\n\n\n<li><strong>Technical Documentation:<\/strong> In coordination with Engineering, prepare and keep internal quality guidelines and control plans by part and section up to date.<\/li>\n\n\n\n<li><strong>Prototypes and Testing:<\/strong> Collaborate with the Engineering department in reviewing materials, testing, and validating new processes.<\/li>\n\n\n\n<li><strong>Technical Interpretation:<\/strong> Interpret technical drawings and occasionally use laboratory equipment for testing and materials analysis. Customer support related to material certificates. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>REPORTING AND CONTINUOUS IMPROVEMENT<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-container-content-9cfa9a5a\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Indicators (KPIs):<\/strong> Monitor and report customer quality indicators monthly.<\/li>\n\n\n\n<li><strong>Follow-up Reports:<\/strong> Prepare reports on the status of NCs and send closure forecasts in advance.<\/li>\n\n\n\n<li><strong>Continuous improvement:<\/strong> Maintain a record of improvements implemented on parts that have been rejected, coordinating these actions with Process Quality and the Engineering department.<\/li>\n\n\n\n<li><strong>Prevention:<\/strong> Analyse the returns history to raise awareness among plant personnel and propose robust preventive actions.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>CUSTOMER RELATIONSHIP AND COMPLIANCE<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-container-content-9cfa9a5a\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product Safety:<\/strong> Ensure compliance with product safety regulations and the customer\u2019s specific requirements (CSR).<\/li>\n\n\n\n<li><strong>Audits and Visits:<\/strong> Support customer audits and carry out customer visits to follow up on quality, resolve incidents, or validate processes at the customer\u2019s process.<\/li>\n\n\n\n<li><strong>Contracts and Agreements:<\/strong> Manage quality contracts and value-added agreements, providing technical support to the Sales department.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">SQE QUALITY<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-container-content-9cfa9a5a\"><strong>A. New Product Industrialisation (NPI)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Industrialisation Audits:<\/strong> Conduct process audits at the plant and at suppliers to verify technical and operational capability prior to series production.<\/li>\n\n\n\n<li><strong>Process Validation:<\/strong> Coordinate and oversee <em>Run @ Rate<\/em> (rate trials) to ensure casting and machining processes meet the defined standards.<\/li>\n\n\n\n<li><strong>Prototype Management:<\/strong> Collaborate with Engineering in reviewing materials and prototype testing, ensuring customer requirements are integrated from the design phase.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>B. Quality Management and Core Tools<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>APQP and PPAP:<\/strong> Coordinate Advanced Product Quality Planning (APQP) and support the approval of initial samples (PPAP), both internal and from suppliers.<\/li>\n\n\n\n<li><strong>FMEA and Control Plan:<\/strong> Collaborate in multidisciplinary teams to develop FMEAs and prepare part-specific Control Plans.<\/li>\n\n\n\n<li><strong>Internal Guidelines:<\/strong> Prepare and update internal quality guidelines and control plans for production sections.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">STAFF PROFILE<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong><strong>Training requirements<\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Education:<\/strong> Bachelor\u2019s degree in Engineering (Industrial or Materials), Higher Vocational Training, or proven experience.<\/li>\n\n\n\n<li><strong>Standards:<\/strong> Knowledge of IATF 16949, ISO 900 and ISO 14001.<\/li>\n\n\n\n<li><strong>Core Tools:<\/strong> Knowledge of FMEA, APQP, PPAP, SPC, MSA and 8D, and product safety.<\/li>\n\n\n\n<li><strong>Foundry:<\/strong> Knowledge of the casting process and typical defects.<\/li>\n\n\n\n<li><strong>Analysis: <\/strong>Knowledge of statistical techniques and their interpretation. Able to establish quality control plans by part and section. <\/li>\n\n\n\n<li><strong>Physical\/chemical testing: <\/strong>Knowledge of analysis and testing techniques. General knowledge of laboratory equipment. <\/li>\n\n\n\n<li><strong>Digital Tools:<\/strong> Proficiency in office software and B2B portals used by automotive customers.<strong>Languages:<\/strong> Advanced level of English (spoken and written) for liaising with international customers and suppliers.<\/li>\n\n\n\n<li><strong>Languages:<\/strong> Advanced level of English (spoken and written) for liaising with international customers and suppliers.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong><strong><strong>Experience requirements<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A minimum of 4 years\u2019 experience in a similar sector and in quality is desirable.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong><strong><strong>Personal characteristics<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Organisation:<\/strong> Methodical, organised profile, able to manage multiple priorities under pressure.<\/li>\n\n\n\n<li><strong>Communication:<\/strong> Strong interpersonal and telephone communication skills; ability to actively listen to both the customer and internal departments.<\/li>\n\n\n\n<li><strong>Leadership and Autonomy:<\/strong> Leadership skills to organise their area, self-initiative, and ability to delegate tasks when necessary.<strong>Critical Analysis:<\/strong> Be rigorous in defect review and have an overall view to detect risks in other batches or processes.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-6bceb535 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group two-columns-text wp-container-content-9cfa9a5a is-horizontal is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-7900b454 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong><strong><strong><strong>Notes<\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexibility to undertake short trips for technical representation with customers.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:rrhh@funosa.com\">Send us your CV<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ROLE MISSION Ensure maximum customer satisfaction through end-to-end complaint management, the implementation of corrective and preventive actions, and ensuring products meet technical and regulatory requirements. Acts as the critical technical link between the production plant and the end customer. Nonconformities (NC) A. Complaint and Nonconformity Management QUALITY CONTROL AND PROCESSES REPORTING AND CONTINUOUS IMPROVEMENT CUSTOMER [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-4118","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Responsibilities and duties - Funosa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/funosa.com\/en\/responsibilities-and-duties\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responsibilities and duties - Funosa\" \/>\n<meta property=\"og:description\" content=\"ROLE MISSION Ensure maximum customer satisfaction through end-to-end complaint management, the implementation of corrective and preventive actions, and ensuring products meet technical and regulatory requirements. Acts as the critical technical link between the production plant and the end customer. Nonconformities (NC) A. 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